Frequently Asked Questions
ORDERS AND SHIPPING FAQ
When will my order ship?
We generally ship orders on Mondays and Thursdays. If you need an order to be rush shipped, please contact us at firstname.lastname@example.org or call us at 212 387 8520 to arrange this.
How will my order ship?
International orders are shipped via USPS International. Domestic orders are shipped via UPS Ground. Posters are shipped via USPS Priority Mail in tubes.
Please note that if you enter a PO Box address, we will need to use USPS to ship your package domestically, as UPS cannot access PO boxes.
Why can shipping be so expensive?
Shipping books is expensive, and the heavier a book is, the more it costs to ship. We use UPS Ground for domestic shipments because it is safer, more reliable, and trackable within the United States. We use USPS International because it is the cheapest way to ship internationally. If you would like to use your own shipping service for international orders, please contact our shipping manager at email@example.com.
I bought a valuable book; what happens when you ship it?
If you have purchased a book to be shipped internationally that costs over $300, we recommend shipping it via UPS or FedEx, as this is more secure than sending it via USPS. This may incur additional shipping charges but usually ensures the book will not be handled poorly in transit or in customs.
If you have purchased a book to be shipped domestically that costs over $300, or if your order totals over $300, your book will be sent with delivery confirmation (signature required).
Will you ship to ____?
Currently we do not ship to Brazil or the Middle East. If shipping to Spain or Italy, we recommend that you ship to a commercial address, and Dashwood is not held responsible for any damages in transit shipping to either country. We have also had difficulty shipping to Eastern European countries and Scandinavian countries.
How do posters ship?
All posters are shipped in tubes and are shipped via USPS Priority Mail. If you order a poster to be shipped internationally alongside books, additional shipping charges may apply, as they have to be sent in two separate shipments.
I didn’t receive a tracking number. Why?
Your tracking number will be sent to you in an automated email. If you didn’t receive this for some reason, please contact us at firstname.lastname@example.org. Check your spam folder - sometimes these emails end up there.
I’ve submitted a preorder but my card hasn’t been charged yet. Why?
We do not process payment for preorders until we have the signed books at the store.
I’ve ordered a book but my card hasn’t been charged yet. Why?
While we aim to process web orders daily, this doesn’t always happen. We will charge your card once we have ensured that we have it in stock in the correct condition and edition. If we are out of stock of an item, we will contact you to inform you, and your card will not be charged.
I’ve ordered a book and I selected “pick up in store” as my shipping option.
If you’ve selected “pick up in store” as your shipping option, you will receive a confirmation email stating that your book is ready to be picked up. You are expected to pick up your books in store within two weeks (14 days) of your confirmation email. If your book is not picked up within two weeks, you will automatically be charged for shipping, and the order will be sent to the shipping address included when you submitted your order.
I no longer want this book.
- All sales are final. We do not accept returns or exchanges.
How do I buy a gift certificate for Dashwood Books?
- Gift certificates are available in $50 denominations and can be purchased here. Please let us know the name of the recipient and the amount you'd like to give. Gift certificates do not expire.
I submitted my book a few months ago but haven’t heard anything. Will you sell my book?
We receive multiple submissions a day and are unable to respond to submissions we don’t choose to consign. You will only be contacted if we decide to consign your book. We are unable to respond to follow-up emails or calls about your submission. We try to go through submissions once a month.
I’m coming to NYC from out of town and would like to show you my book in person. Can I?
Due to the volume of submissions we receive, we are unable to look at submissions with you. The only way to submit a book is to leave a copy at the store to be viewed in a staff meeting specifically for this purpose.
I made a small print run and I can’t afford to sacrifice a book to submit in case you don’t take it. Are you sure I can’t get my book back?
Due to the volume of submissions we receive, we cannot return submissions we do not accept for consignment.
I’m an artist and I want to have a signing at Dashwood!
At this time, we are not accepting submissions for book signings at Dashwood. Our submissions process only applies to books you would like to sell on consignment in our shop.
I have a rare or collectible book I want to sell to you. How do I do that?
If you’re interested in selling rare or collectible books, please send an email to email@example.com with a photograph of the book’s spines and any relevant information. If interested, our book buyer will contact you.
I have a book dummy and I want Dashwood to publish my book!
At this time, Dashwood is not accepting submissions of projects for publication. We are unable to look at dummies, mockups, or PDFs. Our submissions program is only for books you would like to sell on consignment at Dashwood.