Sometimes the items we have posted online don’t match the items in store. We will contact you if the item you requested is not in stock and modify the order accordingly.
Domestic orders are shipped using UPS, except for zines, which are shipped using USPS. Expedited delivery and private carrier services are available for an additional charge, please contact us for options (email@example.com). We do not ship using Media Mail.
All orders are shipped on Wednesdays. During the holidays, we also ship on Mondays and Fridays.
Orders over $200 will require signature and an additional charge of $7.
We can’t be responsible for international packages shipped to residential addresses. Please ship to a business address.
Most international orders are shipped via USPS and are handed off to your local postal company. Most tracking information stops updating once it leaves the USA or is marked as 'delivered' when it enters the destination country. It can take up to 1-6 weeks to receive your order. If your package has been marked as delivered and you did not receive it, often times it is being held at your local post office for you to pay customs fees. Actual delivery times may vary from country to country. Most delays in international deliveries are due to customs, import duties, or local postal guidelines. For expedited delivery, we suggest you upgrade your shipping to Fedex, DHL or UPS. Price will be higher but it will be more reliable and quicker. Please contact us (firstname.lastname@example.org) to request this service.
All online sales are final.
We are a small business so please be patient. We do not accept claims on orders older than six months. If the package is returned to the store, we have to wait for item to arrive to make any decisions.
Before submitting a claim, make sure to ask your neighbors and wait at least a week to see if the package is delivered. The information you see on your tracking is the same information we have access to.
If a book arrives damaged, please submit a claim with pictures of the damaged items and packaging within two weeks of delivery.
You can buy books ahead of book signings. Books will be shipped a couple days after the event happens. Please bear in mind that costumers attending the event will be preferred.
We offer in-store pick-up for local orders. All pick-up orders will be charged local tax. Only local orders are offered in-store pick-up, if you are visiting and wish to pick-up books while you are here, use the store’s address as shipping address and select pick-up as shipping service. Please pick-up orders within a month of placing them, orders that stay longer will be shipped at the expense of the costumer.